Complaints regarding Postal Services

If you are not satisfied with a Poste Italiane product or service, you can send a complaint in one of the ways listed below:

• by handing in the form to a post office
• by sending it to Casella Postale 160 00144 Roma (Rm)
• by filling out the Online form (italian version)
• by calling the toll-free number 803.160¹ 
• It is important to fill out all fields of the form, following the indications provided in the Quality Charter (italian version). 

If you have already presented a complaint and are not satisfied with Poste Italiane’s response, you may present a request for Conciliation.
¹calls are free from landline and mobile phone. The number is active from Monday to Saturday from 8 am to 20 pm.